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Synergy Launches iCall for Seafarer Wellness & Suicide Prevention

Updated:
Jul 15, 2024
/
Published:
Jan 17, 2019

iCALL is available 24/7 and free of charge to maritime personnel worldwide Synergy Group has launched a new counselling service aimed at improving mental health support for sea and shore-based maritime personnel. iCALL is a free psychological helpline for the worldwide maritime community available 24/7 in nine different languages via phone, email and the chat-based nULTA App. “Numerous studies into the psychological health of seafarers have shown that large numbers of seafarers suffer from obvious manifestations of impaired psychological wellbeing such as social isolation and depression,” said Capt Rajesh Unni, CEO and Founder of Singapore-headquartered Synergy Group. 

“That’s why we decided to create a 24/7 counselling centre for anybody who’s sailing, not just Synergy personnel. It is also available to shore-based personnel anywhere in the world. “These types of problems can’t be wished away when people get off the ship.” iCALL, which is confidential and anonymous, is available in English, Hindi, Marathi, Gujarati, Bengali, Tamil, Telugu, Sindhi and Kutchi. “iCALL currently has 14 counsellors all located at Tata Institute of Social Sciences in Mumbai to ensure peer support, supervision and standard professional counselling services,” said Capt Unni. “All the counsellors have at least a Master’s degree in Clinical or Counselling Psychology.”

Prior to the launch of the service, all counsellors received three months of specialist training to help treat issues such as emotional distress, relationship and family concerns, suicidal thoughts, sexual and reproductive health, LGBT issues, violence against women, body image concerns and work-life anxieties. The foundations of iCALL were put in place when Synergy Group signed a Memorandum of Understanding (MoU) with the Tata Institute of Social Sciences (TISS) in Mumbai, India, in August committing the parties to establishing the new service.

iCALL was subsequently inaugurated by Dr Malini V. Shankar, India’s Director General of Shipping, when she made the first call to the service last month. Addressing industry leaders, principals and maritime technology and equipment providers last month at a two-day Synergy seminar in New Delhi, Capt Unni argued that the maritime industry should do far more to address mental health issues. “5.9% of all deaths at sea are proven suicides,” he said. “If the suspicious cases of probable suicides – seafarers that went missing at sea – are considered, then this figure jumps to 18.3% which means almost one in five deaths at sea is a suicide. “By any standards, that is terrible. Compare this to deaths ashore, where only 1% of deaths are attributable to suicides. There is no disputing we have a genuine problem here.

”The annual Surabhi Synergy Festival 2018 attracted a raft of industry executives, classification societies and ship management technology providers as well as dozens of Synergy’s shore-based staff and crew. Key speakers included Synergy principals Captain Katsuya Abe, President of Nissen Kaiun, Martin Ackerman, CEO of BW LPG, Mr Antonis Vrondissis, Vice President of Navios Tanker Management, and MOL General Managers Akura Sasa and Taku Hisai.Captain MC Madayya, regional manager of Marine Assurance (MA), the organisation within Chevron Shipping Co. LLC responsible for managing marine risk, explained the lengthy vetting processed undertaken by MA before vessels were chartered by Chevron. Another highlight was the presentation by Mike Holliday, Marine & Offshore Manager for South Asia at Lloyd’s Register, who addressed how digitalisation is transforming shipping. “On behalf of Synergy Group, I wish to express our heartfelt gratitude to all our distinguished guests for making this year’s Surabhi a truly memorable event,” said Capt Unni. “Despite your hectic calendar, to take time away to interrelate with your seafarers and shore staff is evidence of your commitment and care. We are deeply humbled and thrilled to have you on our team.”

Picture Captions:

Synergy founder Capt Rajesh Unni

Addressing industry leaders, principals and maritime technology and equipment providers last month at a two-day Synergy seminar in New Delhi, Capt Unni argued that the maritime industry should do far more to address mental health issues.

Dr Malini from the General of Shipping

iCALL was naugurated by Dr Malini V. Shankar, India’s Director General of Shipping, when she made the first call to the service last month at the annual Surabhi Synergy Festival 2018.

Group photo of Synergy Marine

The annual Surabhi Synergy Festival 2018 attracted a raft of industry executives, classification societies and ship management technology providers.

About Synergy Group

The Synergy Group, with over a decade of experience as a leading shipmanager, offers end-to-end maritime solutions and services tailored to the specific requirements of clients. In-depth technical expertise and a diverse product portfolio enable Synergy to generate efficiency and productivity gains to enhance the customer experience for all clients. Headquartered in the globally connected city-state of Singapore, Synergy has a presence in 11 offices across six key maritime centres. With over 185 vessels under management, Synergy supervises a diverse range of ships including LPG tankers, chemical tankers, oil tankers (VLCC, Suezmax, Aframax, LR2, LR1 and MR), container vessels in the 1,800 TEU-13,000 TEU range and every size of bulk carrier. The hallmark of Synergy Group, named ‘Shipmanager of the Year’ at the 2018 Lloyd’s List Asia Pacific Awards held in Singapore at the end of September, is its through-life approach to asset management allied with maritime solutions custom-designed to client requirements.

For more information visit: synergymarinegroup.com

Contact:

Captain Rohit Banta

Director – Synergy Marine

rohit@synergymarine.sg

+65-6278-8233

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Getting to Zero

Synergy Marine Group is a member of The Getting to Zero Coalition, dedicated to launching zero-emission deep-sea vessels by 2030 and achieving full decarbonisation by 2050. The Global Maritime Forum, in collaboration with the World Economic Forum and Friends of Ocean Action, founded and manages the Coalition.

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Synergy Marine Group is part of the Maritime Anti-Corruption Network (MACN), a global initiative striving for a corruption-free maritime industry, promoting fair trade for the greater societal good.

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Synergy Marine Group is a part of INTERCARGO, an association championing safe, efficient, and eco-friendly shipping. INTERCARGO collaborates with the International Maritime Organization and other global entities to shape maritime legislation.

IMEC

Synergy Marine Group is part of IMEC, a top maritime employers’ group championing fair and sustainable labor practices. Representing global employers, IMEC negotiates seafarers’ wages and conditions, and invests in workforce development.

IMPA

Synergy Marine Group is involved in IMPA Save’s initiative to reduce single-use water bottles at sea. The IMPA SAVE council comprises top global shipowners and suppliers, representing over 8000 vessels with significant combined purchasing influence.

All Aboard

Synergy Marine Group is a key participant in The All Aboard Alliance’s Diversity@Sea initiative. As one of eleven prominent maritime companies, we aim to foster inclusivity at sea and directly address challenges faced by women seafarers.

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Synergy Marine Group is part of the Container Ship Safety Forum (CSSF), a global B2B network dedicated to enhancing safety and management standards in the container shipping sector.

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Synergy Marine Group is affiliated with Danske Rederier, the primary industry and employers’ association for Danish shipping—Denmark’s top export sector. Danske Rederier actively engages with authorities and policymakers both domestically and globally.