MySynergy
Support starts with listening
Life at sea asks a lot of people: long periods away from home, demanding work and life in a close-knit onboard community. When something needs attention, knowing who to contact should be simple.
MySynergy is Synergy’s in-house point of contact for seafarer welfare and wellbeing. Seafarers and their families reach one team, which listens, helps directly where it can and connects them with the right support when more is needed.
For seafarers and families
At sea and ashore
What we help with
How MySynergy supports you
Technology must remain auditable, explainable and controlled. Where safety is concerned, responsibility stays with people – the master, the chief engineer and the shore-based technical team.
Welfare support
Practical help for seafarers and their families when circumstances change unexpectedly, at home or onboard.
Personal debriefing
A chance to talk about your time onboard, share feedback and help us improve the seafarer experience.
Wellbeing support
Guidance on everyday wellbeing and, where needed, access to appropriate professional support.
Family assistance
A clear point of contact for families, including support during difficult or unexpected circumstances.
Onboard engagement
Vessel visits, activities and conversations that strengthen connection among crews.
Supporting women at sea
Support for female seafarers and trainees, including a clear route to raise concerns about their experience onboard.
Reaching Out
You do not have to wait until something is wrong
Reaching out does not need to start with a crisis. It might be a question about a matter at home, a concern about life onboard or simply wanting to talk something through with someone ashore.
Raising something early often makes it easier to resolve. Seafarers and their families can contact MySynergy whenever support is needed.
Your privacy matters
Conversations with MySynergy are handled with discretion. Personal information you share is used to help you and is passed on only to those who need it to arrange the right support.
There may be rare situations where we need to involve others, for example if there is a serious risk to your safety or the safety of others, or where the law requires it. Where possible, we will discuss this with you first.
Wellbeing Tips
Everyday wellbeing matters too
Small habits and moments of pause can help us stay healthy and focused at sea. Our Wellbeing Tips offer short, practical guidance for managing work and life onboard.
Contact
Need support? Reach MySynergy
When you get in touch, please share your name, vessel or last vessel and a contact number so the team can help you quickly.
In an emergency on board, follow your vessel’s emergency procedures and use the company emergency contacts displayed on board.
We care. We listen. We support.
